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No Tracking Number Yet
- If you haven’t received a tracking number yet, reach out via our Contact Form page so we can inquire with our Fulfillment Center about making changes.
The Tracking Number Has Been Emailed
- If the order shows “Label Created” or “Shipment notification sent,” please contact us through our Contact Form page, and we’ll check with Fulfillment to see if an update is possible. We’ll notify you within 24 to 48 business hours if successful.
- We would like to ask for your kind understanding that if the status of the shipment has already changed from “Label Created” or “The shipment notification has been sent”, we can no longer guarantee we can still retract the parcel since it has left our Fulfillment Center and is already in transit but we will try our very best to see what we can do.
WE'RE HERE TO HELP!
If you require further assistance, submit a ticket here. We will respond within 48 hours.