Searching for a package that is indicated as delivered.

1. If the tracking shows delivered but you can't find your items, examine your secure location, consult neighbors if appropriate, or get in touch with the shipping company (some deliver until 10 pm). Please check our Carrier Contact Information.
2. Confirm the shipping address included in your order confirmation. If it's correct:
   1. Look for a notice of attempted delivery or check if a postcard has been left by your local post office.
   2. Look around the delivery location for your package.
   3. See if someone else accepted the delivery unless you have health or safety concerns about doing so.
   4. Check your mailbox or wherever else you receive mail. Some packages travel through multiple carriers.
   5. Porch
   6. Garage
   7. Exterior doors and any locations where the package could be placed, especially one that's out of view of the street, such as under a mat or near a back entrance.
   8. Building's front desk, reception area, or receiving area.
   9. Wait five business days. In rare cases, packages may say delivered up to five business days before arrival.
   10. If you haven't received your package, contact us within 30 days of the expected delivery. We'll do everything we can to help.
3. Important: After your package is handed over to the local post office, we can no longer oversee it since they operate independently and will depend on the delivery notice details available on their website.
   1. Please call your local post office for assistance. Please check our Carrier Contact Information.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.