I am requesting a refund for my order.

Dissatisfied

1. Our team invests significant effort into selecting products we feel customers will appreciate, choosing from current, high-demand items.
2. We want to ask for your kind understanding that there are a lot of costs involved in a small business; thus, we are giving full responsibility to our patrons and customers to do their due diligence in ensuring that they have researched and Googled the product they are buying online and to not proceed with the order if you think our product is not the one you are looking for or does not meet your needs.
3. The products we offer are thoughtfully chosen by our team to match popular demand and trends, aiming to delight our customers.

Incorrect Item

1. An incorrect item refers to receiving a product different from the one displayed on our site.
   • Example 1 [Will be replaced]: You ordered a dress and you received a pair of shoes.
   • Example 2 [Will be replaced]: You ordered lipstick and you received mascara.
   • Example 3 [Will NOT be replaced]: You ordered a weighted plushie and you feel that it's not weighted.
     • As a small business, we always strive in ensuring that the product information posted on our website is exhaustive of what a customer would need to help them decide if they want to proceed with their purchase.
   • Example 4 [Will NOT be replaced]: You ordered a jacket in size large and you feel that you received a size small.
     • As a small business, we always strive in ensuring that the product information posted on our website is exhaustive of what a customer would need to help them decide if they want to proceed with their purchase and not proceed with the order if they think our product is not the one they are looking for or does not meet their needs.
2. A replacement order with the same shipping method as your initial purchase will be processed.
   
   • Kindly send us three photos of the item from various angles to help us process your replacement quickly.
   • If a replacement order will be created, there is no need to send the incorrect item back to us.

Items Not Received After 30 Days

1. Items not received after 30 days [excluding shipments that are showing delivered on the carrier's website, e.g., showing delivered in USPS or Canada Post] is eligible for a free replacement.
   • A replacement order, with the same shipping speed that was used on your original item, will be created.
2. If the delivery status of your tracking number is showing "delivered", please contact your local post office. Here's a list of our most common carriers.
   • Please click here to know what tracking number should I give to my local post office.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.