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- Items that are damaged, incorrect, or not received after 30 days (excluding those marked as delivered by the carrier's site, such as USPS or Canada Post) qualify for a complimentary replacement within 7 business days.
- If more than 7 days have passed since your delivery date, we regret to inform you that a replacement cannot be provided.
- All sales are conclusive. If you have received a faulty or incorrect item, or if your order has not arrived after 30 days (excluding shipments marked as delivered by carriers like USPS or Canada Post), we will issue a replacement rather than a refund.
Damaged Item
- A new order will be initiated using the same shipping method as your original item.
- Kindly provide us with three images taken from different angles of the item you received; this will assist us in processing your replacement order more quickly.
- You will not be required to return the damaged item if we are issuing a replacement.
Incorrect Item
- Receiving an incorrect item means you received something entirely different from what was displayed on our website.
- Example 1 [Will be replaced]: You ordered a dress and you received a pair of shoes.
- Example 2 [Will be replaced]: You ordered lipstick and you received mascara.
- Example 3 [Will NOT be replaced]: You ordered a weighted plushie and you feel that it's not weighted.
- As a small business, we strive to ensure that the product descriptions on our website are comprehensive, providing customers with all the information they need to make informed purchasing decisions.
- Example 4 [Will NOT be replaced]: You ordered a jacket in size large and you feel that you received a size small.
- We make every effort to ensure that the product details available on our site are thorough enough for customers to determine whether our products meet their needs and whether to proceed with their order.
- A replacement order will be processed using the same shipping method as your original order.
- Please send us three photographs taken from various angles of the item you received, as this will help expedite your replacement request.
- If we are generating a replacement order, you wonβt need to return the incorrect item to us.
Items Not Received After 30 Days
- If items have not been received after 30 days [excluding those marked as delivered on the carrier's website, such as USPS or Canada Post], they qualify for a complimentary replacement.
- A new order will be created using the same shipping method as your initial item.
- If the delivery status of your tracking number is showing "delivered", please contact your local post office. Here's a list of our most common carriers.
- Please click here to know what tracking number should I give to my local post office.
WE'RE HERE TO HELP!
If you require further assistance, submit a ticket here. We will respond within 48 hours.